At Elite Aura, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, when we may share it, and the steps we take to keep it safe.
1. Information we collect
When you interact with Elite Aura (place an order, contact support, or subscribe), we may collect the following information:
- Name
- Email address
- Phone number
- Shipping address
- Payment method information (note: full card details are processed by secure payment systems)
2. How we use your information
We use the information we collect for the following purposes:
- To process and fulfil your orders (shipping, billing, invoicing).
- To communicate with you about your order status, queries, or customer support requests.
- For marketing and promotional purposes, including email, SMS, and WhatsApp communications, where you have opted in or as permitted by applicable law.
- To improve our products, services, and customer experience.
3. Sharing your information
We will not sell or rent your personal information to third parties. We share data only in limited circumstances:
- Courier partners: We share necessary contact and shipping information with courier companies so they can deliver your order.
- Legal requirement: We may disclose information if required by law, court order, or to protect our rights.
(We do not share your personal data with other third parties for marketing without your consent.)
4. Data security
We take reasonable administrative, technical, and physical precautions to protect the information we collect. This includes using industry-standard security measures such as SSL/TLS for data transmission and secure access controls. While we strive to protect your information, no method of transmission over the internet is 100% secure.
5. Data retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Children
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.
7. Changes to this policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated effective date.
8. Governing law and dispute resolution
This Privacy Policy and any disputes arising from it are governed by the laws of India. Any disputes will be resolved in the courts located in Jaipur.
9. Contact us
If you have questions about this Privacy Policy or wish to contact us, email: support@eliteaura.in